FAQS

Otopia® Products

Click here for information about the ingredients in our products.

Otopia® products are equally effective for both women and men of all body types and ages.

Otopia® is sold online at otopiawellness.com – you can see our products and prices here.

Yes, yes, yes! Our products are the perfect choice for vegans and are gluten, lectin, soy, dairy, sugar and nut free, plus non GMO.

Our products are Lectin Free. (aka ‘anti-nutrients’)

You’re sweet enough already. Our products are 100% free of sugar.

Otopia® products are manufactured right here in beautiful Australia from local and imported ingredients. To maintain our strict standards, our production is done in a state-of-the-art facility.

Satisfaction Guarantee

We know you’ll be happier with our products than when an event you didn’t want to go to gets cancelled anyway. But if we’re wrong, we’ll replace* it with another flavour! Just reach out to our peppy people who are happy to help. For more information see our refund policy

Subscription

Subscribe & Save 10% on your favourite Otopia® products. It’s even easier to thrive with your wellness routine when your products are delivered to your door automatically.

You can edit your subscriptions, update billing info, or see purchase history through the Customer Portal. If you created an account on checkout you can simply login to your account via the Otopia webiste here

If you did not create an account contact support@otopiawellness.com and we will send you a link for you to login. 

Your monthly payment will be processed automatically.

If you would like to pause your subscription please contact support@otopiawellness.com and we will be able to assist.

In order to cancel your subscription, you will first need to log in to your account. Within the Subscriptions tab, click the Cancel link next to the subscription order you would like to cancel. On the following page, you will be prompted to enter a cancellation reason. 

In the Billing Information tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if your billing address has changed or if you need to update your email address.

Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.

You will be taken to a page where you can modify your shipping address fields.

Yes. Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery, you can click Skip next to the delivery you would like to skip. Similarly, to unskip a delivery, you would click Unskip next to the order.

Yes. Once logged in, select the Subscriptions tab, then click Add Product. This will open a pop-up where you can search, view, and select additional products to add to your upcoming deliveries. You may also choose the frequency and first shipment date.

If you would like to swap a product please contact support@otopiawellness.com and we will be able to assist.

Ordering & Tracking

Please check the junk or spam folders of your email. If it’s still no where to be seen, please email us at: support@otopiawellness.com to ensure you provided the correct email during checkout. 

Please note that once orders have been placed, you are unable to cancel. If you incorrectly added the wrong address, please contact support@otopiawellness.com as soon as possible. If the order has already been shipped please contact the courier to update this. If your package is sent back to us, you will incur a reshipping fee.

On the off chance that you receive a faulty item, please contact: support@otopiawellness.com and send a photo of the faulty item within 5 calendar days of receipt of product.

We inspect every item before it is shipped out, therefore, we cannot accept any responsibility once it has left our warehouse, and if your item is lost in transit or arrives damaged due to carrier carelessness. Please contact the shipping carrier for further information on your order. We would also be happy to assist should there be any problems: support@otopiawellness.com. Please note, we are not responsible for stolen packages or any address and order errors made by the customer.

You will receive an Order Confirmation email as well as a Shipping Confirmation email that will give you the most up to date status of your order. If you do not receive these emails, check your spam folder or the email address you provided at checkout may of been incorrect.  

The Shipping Confirmation email will provide a  link in the email to track your shipment.

There can be multiple reasons why tracking can state a successful delivery but you are yet to receive your order.

It may be an attempted delivery and your order is awaiting collection at your local post office.

If your order is stating a successful delivery but there is no record of an attempted delivery on your tracking your order can still be awaiting collection at your local post office.

Please provide your local post office your tracking ID.

If you work in a corporate building or office environment it may have been delivered to the concierge or reception.

If you have requested your order to be left at your door or premises because you won't be home at the time of delivery and your order hasn't been delivered you will need to contact your local post office with your tracking ID. 

When requesting a parcel to be left at your door or premises when no one is home means you take on the risks of it being stolen.

If after this, you still can't locate your order, please contact us at support@otopiawellness.com 

Payment Options & Promotions

We accept credit cards and PayPal.

Yes, PayPal is an available payment option. Please select PayPal once you reach checkout.

Once you get to checkout, there will be a promo code field for you to input your special code.

It’s important to note that once you order reaches its final destination, your order may be subject to import duties and taxes, which are paid by the customer. Please contact your local customs office for further information.

Shipping & Delivery

Click here for information on Shipping and Delivery.

We ship worldwide from Australia. You can see more about our Shipping Policy here.

All orders are dispatched within 2 business days. Confirmation of this will be sent to your email along with a tracking link. Take a look at our Shipping Policy for more details and information on shipping.

We offer free delivery to Australia for orders over $80.

For orders within Australia, all of our parcels are shipped with Australia Post standard or express.

New Zealand can either be shipped with Australia Post or DHL.


For international orders your parcel will be shipped with DHL.

Returns & Refunds

Click here for information on Returns, Refunds and Exchanges.

We understand receiving complete and correct order is important to you; it’s equally important to us! We do absolutely everything possible to ship and deliver your order on time and in good condition.

Please contact support@otopiawellness.com with photos showing all the items that you've received (so we can confirmed the item that is missing). You can find further details here Please include your order confirmation number in the subject line so we can find your order easily and process your request promptly. 

If you have received damaged or faulty items, please provide details (including photos) as soon as possible, so we can arrange to exchange it with new product(s). Please do not dispose of the item(s) until we have exchanged it. For further details please check our Refund Policy here

Have a question or wholesale enquiry?

Click here to contact our team.